A new program from Mack Trucks Inc. and Volvo Trucks North America provides a higher level of support to customers. These two companies in the Volvo Group have eliminated freight charges in most cases for shipments of emergency replacement parts from their parts distribution centers (PDCs). Customers now get the parts they need to get back on the road, without having to pay additional shipping costs. The new program took effect in the United States in mid-January and becomes effective in Canada at the end of March.
This means if a part is not available at a participating Mack or Volvo dealership, but is available within their network of U.S. and Canadian PDCs, it will be shipped overnight to the dealer at no cost to the customer. Parts can be ordered after hours and received the next day or ordered on Saturdays for Monday delivery, all with no freight charge. Oversize parts are shipped via LTL carrier, again with no freight charges.