Mack Trucks signed an agreement with Omnitracs LLC to develop future service options for Mack Fleet Management Services. The additional options will expand Mack’s already robust fleet management offerings, and provide customers with more choices to boost safety and lower costs through improved operational performance.
Omnitracs, a leading provider of fleet management, routing and predictive analytics solutions for the transportation industry, enables customers to solve common fleet problems and achieve their business objectives through intuitive technologies. Details regarding Omnitracs’ specific service offerings through Mack Fleet Management Services have not yet been finalized.
“The relationship with Omnitracs will enable us to further expand the options available to our customers through Mack Fleet Management Services,” said David Pardue, Mack vice-president of aftermarket business development. “With more options available, customers will be able to choose the fleet management solution that best meets their needs and improves their total cost of ownership.”
Launched in 2014, Mack Fleet Management Services connects Mack proprietary data with third-party intelligence solutions to help customers effectively and efficiently manage their operations. Mack’s integrated GuardDog Connect telematics solution serves as the enabling hardware for Mack Fleet Management Services and eliminates the need for aftermarket hardware purchases and installation costs. GuardDog Connect is standard on Mack Pinnacle, Granite, Titan by Mack and TerraPro concrete pumper models.
In addition to its uses in fleet management, GuardDog Connect enables real-time diagnosis of issues, scheduling of repairs and confirmation that needed parts are in stock and ready to install, all while the truck is still on the job. Through Mack ASIST and the Mack OneCall customer support network, GuardDog Connect also offers proactive communication of decision-critical information to maximize customer uptime.
Mack’s uptime support is managed through the Mack Uptime Center, which houses personnel from every customer support function. The Uptime Center is located near Mack headquarters in Greensboro NC.