Decisiv Inc has expanded the unified communications of the Decisiv Service Management Platform (DSMP). Fleets, service locations, mobile workforce personnel, and OEM representatives can now communicate and access details about vehicle service events through call centers and on handheld communications devices.
The unified-in-context communications capability of the DSMP means fleets, service locations, mobile service, OEM call centers, and district and regional sales, service, and parts personnel can all access and respond to the same information about a service event at the same time. The shared information and communication can include receiving alerts and sending responses on handheld units, with all of the conversation captured in a threaded, date/time-stamped attachment.
The DSMP was recently extended to support call centers so OEMs and other road service vendors can unite customers, technical support staff, and service locations through a single communications channel. The capability can also include warranty administrators, parts suppliers, and a range of third-party vendors.