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Peterbilt wins top spot in JD Power and Associates study
For the second time in three years, Peterbilt, Denton, Texas, tops the rankings of JD Power and Associates 2001 Medium Duty Truck Customer Satisfaction Study in the conventional medium-duty truck segment. “Our medium-duty vehicles consistently exceed customer expectations in a wide variety of configurations and applications,
Peterbilt trucks rank best in customer satisfaction from J.D. Power and Associates
Peterbilt Motors Company is the highest ranked manufacturer in the J D Power and Associates 2006 Medium-Duty Truck Customer Satisfaction Study in the conventional medium-duty truck segment
J D Power honors Caterpillar C-15 engine
J D Power and Associates has awarded Caterpillar's C-15 diesel engine its highest levels of customer satisfaction, marking the fourth consecutive year a Cat on-highway engine has won the honor. The C-15 engine won the award in the vocational category, which includes construction, refuse hauling, and utility trucks. The study, based on interviews with nearly 2,700 customers who own two-year-old Class
Hino ranks highest in medium-duty truck customer satisfaction for third consecutive year
THE LATEST J D Power and Associates 2012 US Medium-Duty Truck Customer Satisfaction Study ranked Hino Trucks as best in the category. The study also looked at overall customer impressions of the sort of medium-duty trucks that are used in operations such as fuel distribution. Although reported fuel economy and quality improved for medium-duty trucks, the impact on satisfaction with new engines meeting
Heavy-duty truck tires, seats focus of J D Power study
Tires and seats for heavy-duty trucks are the focus of two customer satisfaction reports compiled recently by J D Power and Associates, Agoura Hills CA. The report found that the most frequently cited problems with heavy-duty truck tires are excessive or uneven tread wear and blowouts. The report also measured four other problem categories: sidewall separation; tread separation; tire out of round
Maintainers of medium-duty diesel engines most satisfied with quality, reliability: study
People responsible for maintaining medium-duty trucks are most satisfied with their diesel engine's quality and reliability, according to the J D Power and Associates' 2002 Medium-Duty Truck Engine Study. The study, based on responses from 2,253 primary maintainers of two-year-old medium-duty trucks (Classes 5, 6, and 7), examines customer satisfaction among four important engine factors: engine quality
TMC Speakers Discuss Alternative Fuels Mandated for Class 8 Tractors
REPRESENTATIVES from Cummins Engine Company, Power Systems and Associates, Jack B Kelley Inc, and Mesa Pacific Liquefied Natural Gas were part of a study group session during The Maintenance Council's fall meeting in Houston, Texas. The session focused on alternative fuels for Class 8 tractors.Dr Vinod K Duggal of Cummins Engine Company gave the company's perspective on alternative fuels in Class
Class 8 truck purchases on upswing
After several years of slow sales of Class 8 heavy-duty trucks, customer intention to purchase a new vehicle continues to increase, according to the JD Power and Associates 2003 Heavy-Duty Truck Customer Satisfaction Study. The study is based on responses from 2,675 primary maintainers of two-year-old Class 8 heavy-duty trucks. Thirty-one percent of respondents indicate they will definitely purchase
Hino Trucks, Chevrolet lead field in customer satisfaction survey
Hino Trucks, a Toyota Group Company, ranks highest in customer satisfaction among conventional cab medium-duty trucks in its second model year of producing the vehicles, according to the J.D. Power and Associates 2008 Medium-Duty Truck Customer Satisfaction Study. The study measures customer perceptions of 2006 model-year Class 5, 6, and 7 commercial vehicles, and provides manufacturers with a measure
Kenworth passes the others in customer satisfaction
Kenworth ranks highest in customer satisfaction for three segments: over-the-road, pick-up and delivery, and dealer service, while Volvo improved to rank highest for the vocational segment, according to the J D Power and Associates 2005 Heavy-Duty Truck Customer Satisfaction Study. Now in its 10th year, the study includes responses from 2,429 primary maintainers of two-year-old Class 8 heavy-duty
Peterbilt ranks highest in customer satisfaction among conventional cab medium-duty trucks
Peterbilt ranks highest in customer satisfaction among conventional cab medium-duty trucks, while Chevrolet ranks highest in medium-duty truck dealer service satisfaction, according to the J D Power and Associates 2007 Medium-Duty Truck Customer Satisfaction Study. Peterbilt and Chevrolet each rank highest in their respective segments for a second consecutive year. The study, now in its 15th year,
Caterpillar and Cummins rank highest in satisfying customers with HD engines
In their respective segments, Caterpillar and Cummins rank highest in satisfying customers with heavy-duty truck engines and transmissions, according to the J D Power and Associates 2007 Heavy-Duty Truck Engine/Transmission Study. The study, now in its 11th year, measures customer satisfaction withengines in two-year-old heavy-duty trucks (Class 8) by examining four vital engine factors. They are
International, Peterbilt, Kenworth rank highest in satisfaction survey
Overall quality of heavy-duty trucks has improved substantially in 2011 compared with 2010, but whether these quality gains can be sustained in the face of greater production and new emissions regulations remains in question, according to the J D Power and Associates 2011 US Heavy-Duty Truck Customer Satisfaction Study released recently. The study finds that quality of one-model-year-old Class 8 trucks
Emission rules impact truck satisfaction
Emission rules impact truck satisfaction
Customer satisfaction drops for Class 8 trucks with latest EPA emission-compliant engines
THE ROLLOUT of engines that meet revised Environmental Protection Agency regulations is taking a toll on heavy-duty truck quality and customer satisfaction, as customers are reporting more problems with the engines, according to the latest J D Power and Associates 2012 US Heavy-Duty Truck Customer Satisfaction Study. Overall customer satisfaction with heavy-duty trucks declined to 737 index points
Customer satisfaction drops for Class 8 trucks with latest EPA emission-standard-compliant engines
The introduction of engines that meet revised Environmental Protection Agency regulations is once again taking a toll on heavy-duty truck quality and customer satisfaction, as customers are reporting more problems with the engines, according to the latest J D Power and Associates 2012 US Heavy-Duty Truck Customer Satisfaction Study
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