Emergency Road Service Directory
Jul 1, 2009 12:00 PM
Drivers of the estimated 125,000 tractors, trucks, and trailers that comprise the combined fleets of NationaLease's 600 affiliated independent trucking leasing companies can feel more secure using the new, improved Emergency Road Service Directory, available to members at www.nationalease.com.
The reciprocal service network provides emergency response 24 hours a day, seven days a week, to drivers experiencing breakdowns or needing repairs throughout the United States and Canada. The new ServiCenter Directory includes a number of improvements.
This directory requires that a member company whose driver needs assistance simply enter the address of the truck's location. Immediately, a map appears showing all NationaLease affiliates in the vicinity and their full contact information. These affiliates can call upon any of NationaLease's network of 36,000 pre-approved repair facilities and service vendors, staffed by more than 7,000 technicians.
The ServiCenter Directory allows members to view all service locations and instantly obtain contact information; learn about NationaLease-provided insurance substitute vehicle policies and procedures; and download certifications of liability insurance for substitutes. The site also has a training film to educate staff on what constitutes a reciprocal service emergency breakdown situation and what procedures to follow.
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