Volvo’s remote diagnostics captures Customer Value Enhancement Award
Nov 13, 2012 3:33 PM
Volvo’s Remote Diagnostics has been recognized with Frost & Sullivan’s Customer Value Enhancement Award. A standard feature on every Volvo-powered VN model highway truck, the technology helps maximize vehicle uptime through proactive diagnostic and repair planning assistance with detailed analysis of critical diagnostic trouble codes. It is the first service being offered under the new Connected Vehicle Services category of the Volvo Trucks Support Services bundled aftermarket offering.
“We’re proud to recognize Volvo Trucks as a leader in customer value enhancement,” said Kumar Saha, industry analyst, Frost & Sullivan. “Their comprehensive fleet diagnostic and maintenance solution takes the uncertainty out of remote diagnostics, thus ensuring that their customers have the correct solution to increase uptime. By effectively conjoining cutting-edge telematics technology and maintenance infrastructure, Volvo Trucks enables fleets to reduce their downtime, enhance their operational efficiencies and maximize their business potential.”
David Pardue, Volvo Trucks vice president, aftermarket solutions, says: “Receiving this award is quite an honor and a testament to our focus on the entire Volvo ownership experience. Of course, our customers provide the ultimate validation, and we continue to receive excellent feedback about the functionality and value of our Remote Diagnostics aftermarket service.”
The remote communication platform facilitates live dealer and customer communication through Volvo Action Service, Volvo’s 24/7 support team. Proactive diagnostics streamline service procedures with confirmation of parts on-hand before a truck arrives at a service location, increasing uptime.
Remote Diagnostics also provides service case communication and documentation among Volvo Action Service, dealers and customers through ASIST, Volvo’s innovative Web-based service management tool, which comes free of charge for two years with the purchase of all new Volvo trucks.
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