DDC e-catalog one year old
Jul 1, 2005 12:00 PM, [Compiled by Mary Davis] mdavis@primediabusiness.com
The Detroit Diesel Corp (DDC) Aftermarket Parts operation is recognizing completion of the first year of operating a new online e-parts catalog system on its Product Information Management (PIM) platform. PIM provides Web, CD, and "print-on-demand" parts books for more than 5 million engines to support its global network of 2,700-plus dealers and distributors.
Efficiency gains and customer service improvements include:
The ability to publish and distribute product information globally — in local languages — in only two to three days, instead of several months.
Reduction in comebacks, credit notes, and customer service requests due to synchronized data from DDC through to its dealers and distributors.
Easier on-screen parts interpretation for customers through enhanced image management and image quality.
Same-day, print-on-demand service to dealers and distributors for custom owner-operator parts books.
www.detroitdiesel.com
