Navistar integrates parts, service systems
May 1, 2009 12:00 PM
Navistar is helping large and small fleets better manage costs by leveraging service technology to provide faster and more standard service repairs.
By integrating two customer-focused systems — Diamond Estimating System and ServicePartner — International Truck dealers will provide consistent, straightforward estimates and repairs throughout the dealer network.
Launched in 2005, Diamond Estimating System is a web-based system that provides professional estimates and repairs for common operations at the customer's specific pricing level. It's used by hundreds of International dealers throughout the network and incorporates Navistar's parts catalog. In addition, Diamond Estimating System automatically checks recall and warranty information.
Beginning in 2008, Diamond Estimating System was combined with a new product, ServicePartner, which delivers expedited service, consistency, and enhanced customer satisfaction to a growing number of fleet and dealership accounts. ServicePartner utilizes the Diamond Estimating System and provides a series of customer-focused modifications. Through ServicePartner, the top 200 repair-related labor times are locked down based on fair, industry-established norms.
Diamond Estimating System and ServicePartner will interface with ISIS (International Service Information System), Navistar's service application. ISIS provides dealer and fleet technicians with easy access to service manuals, service bulletin updates, special campaigns and newsletters, operator manuals, warranty coverage and coding, new vehicle processing, and standard repair time information.
These service systems are integrated with Navistar's Fleet Charge purchasing program that guarantees consistent national pricing on International and all-makes parts at more than 900 International dealers throughout North America.
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