Dana bolsters field sales, service operation
Jul 16, 2012 9:36 AM
Dana Holding Corporation announced numerous actions to strengthen its North American field sales and service organization.
Focused on more than 4,000 commercial-vehicle OEMs and dealerships across the United States, Canada, and Mexico—including those previously supported under Dana’s Roadranger alliance with Eaton Corp—Dana’s field sales and service organization numbers nearly 100 professionals. This team includes dedicated applications and engineering contacts, as well as more than 20 field-based service representatives with an average of 25 years of experience in the industry.
In the coming weeks, Dana will also increase touch points with customers through localized inventory to support down trucks, new training resources, a dedicated call center, a user-friendly website, and other enhanced customer interfaces.
To ensure effective and responsive communication with customers at every level, Dana’s commercial-vehicle field sales and service organization is led by Jim Kahut, director of sales for aftermarket, and Mike Schwanzl, senior manager, North American field sales.
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