TMC panel to tackle long-standing issues
May 1, 2009 12:00 PM
A new committee formed by the Technology & Maintenance Council of American Trucking Associations will take on some long-standing issues between fleets and service providers in order to create industry practices, improve efficiencies, and build better relationships between fleets and service vendors.
The Service Provider Committee (SPC) will promote creation of recommended practices that will improve maintenance practices and relationships relative to both independent service/OEM dealer networks and transportation providers.
This committee has designated seven task forces:
Repair Assessment Task Force — Chairman Scott Zeppenfeldt, vice president of service operations, Velocity Vehicle Group.
Warranty Task Force — Chairman Jack Porter, fleet/service trainer, Decisiv Corporation.
Approval and Authorization Task Force — Chairman Gary Cummings, executive vice president, Fleet Net America.
Customer Notification Task Force — Chairman Ike Chunn, group service manager, Lonestar Truck Group.
Customer Satisfaction Task Force — Chairman Dick Von Lehman, national sales and marketing manager-service, PACCAR.
Successful Practices Task Force — Chairman Bob Bullard, service director, Empire Truck Sales.
Fair Bill Times Task Force — Chairman Randy Haines, service center division manager, Bosselman Companies.
For more details, contact Chas Voyles at 800-669-3454, ext 3241; or e-mail: firstname.lastname@example.org.
© 2013 Penton Media Inc.