Dec 1, 2003 12:00 PM, [Compiled by Mary Davis email@example.com]
TELEVISION isn't the only place to see extreme makeovers. Web sites for the transportation industry are taking on some cosmetic changes, but with customer service in mind.
Those who have been brushing up on their offerings are Sterling Trucks Corp, Willoughby, Ohio, and Actaris Neptune, Greenwood, South Carolina. In the public sector, The Propane Council also has updated its site with new statistics for distributors.
The restructured Sterling Trucks site includes a truck locator feature that allows customers to search for specific trucks by dealer location, configuration, model, cab size, transmission type, and an array of other options.
In addition to the truck locator, customers can download vocational reference guides that will assist them with installing bodies on Sterling vehicle chassis.
“Sterling's new Web site was designed with the customer in mind,” said Ann Demitruk, marketing director. “In just a few clicks, customers will be able to learn more about Sterling Trucks, locate the specific truck they need, and get contact information for the dealer who has it in stock. Or they can choose to access service and support information.”
Current Sterling Trucks customers are provided with additional support on the new site, including printable coupons for service, listings of dealership repair specials, and an array of online maintenance references. The addition of pull-down menus makes the new tools and information readily accessible in several main categories: trucks, dealers, parts and service, business support, components, and information about the company.
Product photos and video clips also are available.
Actaris Neptune has upgraded its Web site to enhance customer support service. The company, a supplier of metering products, systems, and services, has made it easier to navigate to pages with information about a variety of products.
Tank truck petroleum and liquid petroleum gas (LPG) meters are pictured with specifications and design features are discussed. Drawings show dimensional data for petroleum and gas applications. Accessories also are listed and their uses explained.
Another section of the Web site provides information for industrial or mass flow training classes with the schedules posted.
Through the Propane Council Web site, propane distributors now have a resource that reveals the usage of various home heating fuels measured across designated market areas and the counties therein.
The Propane Council has posted the data on its Web site in a workbook that reports statistics, including total households, energy usage by type, county size, and building permit activity. All data is based upon findings of the 2000 US Census.
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