Bay State wins second Heil dealer service trophy
Feb 1, 2008 12:00 PM
Heil Trailer International presented its 2007 “Going the Extra Mile” Service Award to Bay State Truck & Trailer, Rehoboth, Massachusetts. Bay State also won the trophy in 2006, the inaugural year for the award.
Erik Hoskins, Bay State sales manager, received the award from Lynn Moses, Heil director of customer service, at the National Tank Truck Carriers 2007 Cargo Tank Maintenance Seminar in St Louis, Missouri.
All of the finalists in the competition were awarded a plaque honoring them for their superior service and dedication to customer relationships. Finalists included R W McCollum Co, Greensboro, North Carolina; The Jack Olsta Co, Huntsville, Texas; Hy-Tec Inc, Lancaster, Pennsylvania; and Stuart Tank Sales Corp, Elkhorn, Wisconsin.
The service award is presented to the distributor with the highest overall customer satisfaction rating as measured by a survey sent to end users upon receipt of new trailer warranty registration. The survey includes 18 questions covering dealer service, product presentation, and overall satisfaction with the purchase experience. All questions are weighed equally to provide a level playing field for the trailer distributors.
Each of four crystal columns on the award trophy signifies one of Heil's brand pillars: history of excellence, innovative products and service, a rich culture for building strong relationships, and providing superior service.
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