Allison Excellence ramps up level of service
Jun 1, 2012 12:00 PM
Allison Transmission has launched a national service certification program to ensure its customers receive an even greater level of maintenance and repair services for their automatic transmissions. The Allison Excellence implements key performance metrics for authorized distributors that are designed to provide the fastest, most accurate, and cost-effective transmission service.
The company already requires authorized distributors to have all technicians factory-trained, to use Allison-specific equipment, and to maintain an inventory of only genuine Allison parts. This additional level of certification will require distributors to meet aggressive customer service standards focused on timeliness of repairs, inventory stocking, and customer feedback.
Allison Excellence service is available at more than 165 certified service centers with nearly 3,000 factory trained technicians across the United States and Canada.
Visit www.allisontransmission.com/excellence for more information.
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