HEIL Trailer International presented its 2009 “Going the Extra Mile” Service Award to Werts Welding & Tank Service Inc, Wood River, Illinois.
Dwight Werts, president, and Dan Smith, sales manager, accepted the award from Greg Heyer, Heil vice-president of sales and marketing, at the National Tank Truck Carriers 2009 Cargo Tank Maintenance Seminar & Equipment Show in Nashville, Tennessee.
Founded in 1957, Werts Welding specializes in petroleum, pneumatic dry bulk, and chemical tank trailers. In addition to new and used trailer sales, a full range of tank repairs and service are offered at the main facility in Wood River. The company also operates parts distribution centers in San Antonio, Texas; Birmingham, Alabama; Atlanta, Georgia; Tampa, Florida; and Des Moines, Iowa.
All of the finalists in the competition were awarded a plaque honoring them for their superior service and dedication to customer relationships. Finalists in the competition included Hy-Tek Inc, Lancaster, Pennsylvania; Intrans-Tankmaster, Mississauga, Ontario, Canada; R W McCollum Co, Greensboro, North Carolina; and The Jack Olsta Co, Huntsville, Texas.
The service award is presented annually to the distributor with the highest overall customer satisfaction rating as measured by a survey sent to end users upon receipt of a new trailer warranty registration. The survey includes 18 questions covering dealer service, product presentation, and overall satisfaction with the purchase experience. All questions are weighed equally to provide a level playing field for the trailer distributors.
Each of four crystal columns on the trophy signifies a Heil brand pillar: history of excellence, innovative products and service, a rich culture for building strong relationships, and providing superior service. n