Cummins Inc has launched Cummins Care, an enhanced customer assistance program providing 24/7 response. The new program is the latest addition to the operation at the new Cummins Customer Support Center in Nashville TN.
Cummins employs 110 specialists at the 25,000-square-foot facility who are trained in providing the highest level of professional service to customers. Cummins Care representatives are prepared to answer questions and assist with finding the nearest authorized service location. This service ensures that the location can quickly meet specific service requirements.
Customers who use Cummins Care can tap into a US and Canadian service network with more than 3,500 locations.
Cummins Care provides an information source for questions regarding the latest on- and off-highway engine and product technology, including EPA 2010 and Tier 4 Interim with new ultra-clean aftertreatment systems. The Nashville-based team is also prepared to answer all operational questions on topics such as fuel and oil specifications and maintenance intervals.
Cummins Care uses the same 1-800-DIESELS number customers now use. Enhanced support hours will be extended to 24 hours a day, seven days a week, starting in July 2011.