OPW, a Dover company and a global leader in fluid handling solutions, recently presented Michael Zubel of Houston TX-based Landmark Industries with its newly created OPW Collaborative Product Improvement Award. This new award recognizes OPW distributors and customers that demonstrate a level of collaborative partnership deemed to significantly exceed typical standards and results in a product improvement beneficial to the industry.
"The OPW Collaborative Product Improvement Award is really OPW thanking a customer for caring about our success as much as we do," said Matt Lauber, OPW above ground product manager. "We appreciate being to able to partner so closely with our customers."
Parrish Evans, OPW retail fueling director of sales North America, Josh Vander Hey, OPW western regional sales manager, and Lauber, presented the award to Zubel in the OPW booth at the recent 2015 PEI/NACS Show and Convention.
"This was a complete surprise to Michael," said Lauber. "This is a customer who sat down in his office, looked at a product and said I love this, but I think it could be better. He did this, not because we asked him to, but because he saw something to help improve it. That is the very essence of this award."
Douglas Olenick, OPW product manager of CleanEnergy was part of the original team that listened to Zubel's feedback. "Not every customer is going to handle a product the way an engineer plans," he said. "Michael's feedback and insight really gave our engineers something to think about. That does not always happen and that's why he is so deserving."