ALL VOLVO trucks with 2007 engines will come with instant access to technical expertise and round-the-clock service support as standard features. That is because Volvo Link two-way satellite communications and Volvo Action Service (VAS) 24/7 roadside assistance will be standard on Volvo trucks with 2007 engines.
The trucks will carry three years of Sentry and VAS coverage as standard. Customers can subscribe to the services for a fee after that period, as can second owners of the vehicles.
The on-road assistance places a Volvo technician in the cab with each driver, while also putting a wealth of information about truck and driver performance on fleet managers' desktops. This combination also gives fleet managers powerful new tools to monitor the productivity and performance of vehicles and drivers. The result is more efficient operation and peace of mind for drivers.
Volvo Link Sentry allows remote monitoring of driver and truck efficiency by transmitting information from the truck to Volvo technical personnel while the truck is in operation. VAS is being provided in conjunction with Sentry.
“This system combines early warning of potential trouble with technical counsel and a round-the-clock customer support system,” said Scott Kress, senior vice-president, sales & marketing. “It has the added benefit of giving us a real-time status report on how our new engines are performing. It also gives drivers the reassurance to know that help is only a phone call — or satellite message — away, regardless of where they are or what time it is.
“These two programs demonstrate our confidence in Volvo's new family of engines and show our determination to deliver a premium level of support to customers. Volvo's advanced communications technology and dedicated customer support team will back up our customers wherever they are, and at any time of day.”
Volvo Link is Volvo's proprietary satellite communications system. Sentry is a special feature of Volvo Link that reads fault codes involving the truck or engine electronic control units. Sentry then transmits that information to VAS.