Smith System is providing its two-day Incident Review Course, which shows fleet managers and supervisors how to assess traffic incidents and counsel drivers on incident prevention. Using Smith's “Five Keys to Space Cushion Driving,” the course also teaches the communications skills needed to counsel drivers on their specific driving habits and reinforce driver training. With both classroom and on-road instruction, the two-day session includes:
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Information to help develop policies and standards for Incident Review Committees
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Communications skills on how to counsel drivers without hurting morale
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Counseling techniques to help drivers grasp their mistakes and understand how to avoid a repeat incident
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Opportunities for students to analyze common crashes
For a full schedule of classes and locations, or to enroll, phone Smith at 800-777-7648.