For the third year in a row, Caterpillar Inc on-highway truck engines received the highest customer satisfaction rankings in a recently released North American industry report.
J D Power and Associates awarded Cat's C-15 clean diesel engine its highest levels of customer satisfaction, and ranked the C-15 and C-12 Cat engines significantly above industry averages in performance and reliability. Fifty percent of customers “definitely” would recommend Cat engines, according to the study, compared with 43% for the industry average. Cat engines have received the highest awards each year since 2000, when J D Power began ranking heavy-duty engines. This year's study, based on interviews with nearly 3,000 owners of two-year-old Class 8 trucks, examines satisfaction in engine performance, engine noise and vibration, warranty, and overall quality.
The C-15 and C-12 engines were ranked number one and two in the vocational category, which includes Class 8 trucks operating in construction, mining or utility services. The C-15 also received the highest satisfaction ranking among customers in the over-the-road category, defined as long-haul trucks with sleeper cabs which do not return to home base each night.